Enroll online | Erie Vanguard Solutions AI receptionist

Pick your plan

Which plan would you like to start with?

Where most folks startAfter-Hours AI Answering$129/month

A friendly AI receptionist that always says it's an AI
Answers FAQs, takes messages and booking requests
Puts true emergencies through to your phone
Includes 250 minutes, then $0.35/min

After-Hours Front Desk bundle$299/month

Everything in AI Answering
+ Missed-Call Text-Back
+ Speed-to-Lead replies to web inquiries
Texting turns on once carrier approval comes through (usually 2 to 3 weeks)

How billing works

Setup fee waived for our first 3 founding clients (normally from $199). We'll confirm your spot by email.
First month paid up front, before your AI goes live. After that, it bills monthly. Month to month, no long contract.
30-day money-back guarantee: not happy in your first 30 days? Tell us and we refund your first month.

How would you like to pay? (optional)

Card Bank transfer (ACH)

Business basics

Legal business nameExactly as registered with the state, e.g. "Smith Plumbing & Drain, LLC". This goes on your agreement and invoices.

Name the AI should say on the phone

Trade name / DBA (if different)

Any words people mispronounce? (optional)

What kind of business is it?

In plain words, what do you do?

One sentence about your business (optional)

Owner's name

Your title (optional)

Your email (decision maker)

Best number to reach youFor your test call and setup questions. Never given to callers.

Main email customers use (optional)

Website (optional)

Years in business (optional)

Mailing address (for invoices)

If a caller asks whether you're licensed or insured, what may the AI say? (optional; leave blank if unsure)

Where you work

Do customers come to you, or do you go to them?

They come to us We go to them Both

Business street address (optional)

The AI may give this address to callers (untick for a home office)

Parking or finding the door (optional)

Area you serve (optional)

Counties you serve (optional)

Places you don't go (optional)

Trip or travel fee (optional)

Hours & after-hours

The AI knows the date and time, so it can tell callers whether you're open. Use Eastern Time.

Regular hours

Holidays you're closed (optional)

Other closures, half days or seasonal hours (optional)

When you're closed, what should the AI do?

Take messages and booking requests, and put through only true emergenciesMost trades pick this. Take messages only, no transfers at nightMost salons and offices pick this. Help callers fully, the same as during the day

When should calls reach the AI?

Whenever we can't pick upYour phone rings first. Calls you miss, or that come in while you're on the line, go to the AI, day or night. Most popular. Only when we're closed Every call, all the time

Services, prices & FAQs

The AI only says what you tell it here and never makes up prices. For each service, pick how the AI may talk about price. If you're unsure, choose "Don't quote".

Your top services

Things people ask for that you don't do (optional)

Who should the AI refer them to? (optional)

Do you offer free estimates?

Sentence to add whenever price comes up

Payment methods you accept (optional)

Financing (optional)

Questions callers ask a lot (optional, up to 25)

If you've answered it three times this month, the AI should know it. Keep answers to a sentence or two.

Appointments

How should the AI handle booking?

Take a booking request; we confirm the timeThe AI collects the details and a few times that work. Recommended to start. Give callers our online booking link We don't book by phone; just take a message

What do you keep your schedule in? (optional)

Who confirms requests, and how fast? (optional)

Besides name and number, what do you need to know? (optional, comma-separated)

Minimum notice for appointments (hours)

Same-day requests are OK

Policies the AI can mention (optional)

Cancellation / rescheduling

Deposits

Warranty or guarantee

When payment is due

Minimum charge

Late or no-show

Anything else customers should hear before booking

Emergencies, transfers & messages

In your own words, what counts as an emergency?The kind of call you'd want to be woken up for. Write "none" if you never have emergencies.

Examples of real emergencies (one per line)

Things that can wait until morning (one per line)

Should the AI ever put a caller straight through to a person?

Yes, transfer some calls No, always take a message

Where call summaries go

Email address(es) for call summariesSeparate several with commas.

Cell number(s) for urgent-call texts (optional)Texts start once our texting number is approved and you've opted in on the last step. Until then, urgent alerts come by email marked URGENT.

How often do you want summaries?

After every call, plus a morning roundup After every call only One morning roundup only

Morning roundup time

After taking a message, the AI promises:Only promise a time you'll keep.

Your phone line

We use this to send you the exact call-forwarding codes for your phone company. It's usually one short code to dial, with an off-switch code too.

Main number customers call

Phone company for that number

What kind of line is it?

How should calls get to the AI?

Keep my number and forward calls to the AIWe email you the codes for your phone company. Your phone still rings first if you chose that on the hours step. Give me a new local AI number to put on my website and Google profile

Rings before it goes to the AI

Area code for your AI line

Do you have voicemail on that line now?

Who can dial a setup code from that phone? (optional)

Other lines, fax, or a phone menu on that number? (optional)

Ground rules & greeting

Your AI already follows ground rules: no legal, medical or safety advice, no promised arrival times or unlisted prices, never takes card numbers, never shares anyone's personal number, and never argues.

Anything else it should never say or do? (one per line)

Sentences it must say word for word (one per line)

If callers mention other companies (optional)

When a salesperson calls

Vendors or suppliers who should always get a normal message (comma-separated)

Greeting & voice

What the AI says when it answersTwo parts must stay: that it's an AI, and that the call may be recorded. Change anything else.

Give the assistant a first name? (optional)It still says it's an AI.

Pick a voice Tap ▶ Play to hear each one. These are the voice makers' own short preview clips, not your greeting; your AI will say your own greeting in the voice you pick. You can change it after your test call.

Kate Warm femaleFriendly and reassuring, like a longtime front-desk pro.

Marissa Upbeat femaleBright, cheerful and quick.

Cleo Professional femaleClear, polished and steady.

Joe Warm maleEasygoing and approachable.

Nico Calm maleRelaxed, even and unhurried.

Andrea Spanish-speaking femaleLatin American Spanish. Sample is in Spanish. Good if many callers speak Spanish.

No preference, pick for me We'll choose a natural voice that fits your business.

How it says goodbye

Many callers speak Spanish; let the AI switch to Spanish

Keep recordings and transcripts for

Record and transcribe calls so I can review them (recommended)

Review & submit

Spotted a mistake? Use the ✎ Edit button on any section, fix it, then press Back to review.

Your setup

Erie Vanguard Solutions · enrollment

Billing contact

Name

Email for invoices and your payment link

Phone (optional)

Good time for a 20-minute test call (optional)

Software you run the business on (optional)

I'd like call details sent into that software later (quoted separately)

Anything else we should know? (optional)

Already submitted from another device, or need to cancel? Email [email protected] or call (330) 227-2850 and we'll fix it before we build anything.

Set up your AI receptionist.

Pick your plan

Business basics

Where you work

Hours & after-hours

Services, prices & FAQs

Your top services

Questions callers ask a lot (optional, up to 25)

Appointments

Emergencies, transfers & messages

Where call summaries go

Your phone line

Ground rules & greeting

⚕ Strict rules for health care offices

Extra review for legal and financial offices

Greeting & voice

Review & submit

Your setup

Billing contact

Cancel and start over?